Refund policy
Standard returns: You have 14 days after receiving your item to request a return.
30-Day Warranty: If you added the 30-Day Warranty to your order, your return window is extended to 30 days after receiving your item. The warranty is an optional extra and does not replace or limit your legal rights, which apply to every order whether or not you buy it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, use the contact forum and paste your order number and a brief description of the issue. Our team will respond within 24 hours. Once your return is approved, refunds are processed within 5-7 business days to your original payment method.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to every order, with or without the 30-Day Warranty.
Exceptions / non-returnable items: For hygiene reasons, we cannot accept returns of masks that have been worn, unless they are faulty. We also cannot accept returns on gift cards. The 30-Day Warranty fee itself is non-refundable once the 14-day cooling-off period has passed. Please get in touch if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK and European Union 14-day cooling-off period: If the merchandise is being shipped into the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us again using contact forum.